Crucial conversations : tools for talking when stakes are high
Material type:
TextPublication details: New York : McGraw-Hill, ©2002Description: xv, 235 p. ; 23 cmISBN: - 9780071401944
- 153.6 PAT-C
| Item type | Current library | Collection | Call number | Status | Notes | Date due | Barcode | Item holds |
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IIITD Library Corridor | Business Management | 153.6 PAT-C (Browse shelf(Opens below)) | Available | Gifted by Dr. Deepika Bhaskar (Registrar) | G02874 |
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| 123.3 TAL-F Fooled by randomness : | 153.6 PAT-C Crucial conversations : tools for talking when stakes are high | 153.8 HEA-D Decisive : how to make better choices in life and work | 158.1 SHE-I Innovate! : 90 days to transform your business | 158.7 GEL-M Mindful work : |
Includes bibliographical references and index.
1. What's a crucial conversation?
2. Mastering crucial conversations
3. Start with heart : how to stay focused on what you really want
4. Learn to look : how to notice when safety is at risk
5. Make it safe
6. Master my stories
7. STATE my path : how to speak persuasively
8. Explore others' paths
9. Move to action
10. Putting it all together
11. Yeah, but
12. Change your life
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