Crucial conversations : tools for talking when stakes are high
Patterson, Kerry
Crucial conversations : tools for talking when stakes are high by Kerry Patterson ...[et al.] - New York : McGraw-Hill, ©2002 - xv, 235 p. ; 23 cm.
Includes bibliographical references and index.
1. What's a crucial conversation? 2. Mastering crucial conversations 3. Start with heart : how to stay focused on what you really want 4. Learn to look : how to notice when safety is at risk 5. Make it safe 6. Master my stories 7. STATE my path : how to speak persuasively 8. Explore others' paths 9. Move to action 10. Putting it all together 11. Yeah, but 12. Change your life
9780071401944
Interpersonal communication
Interpersonal relations
153.6 / PAT-C
Crucial conversations : tools for talking when stakes are high by Kerry Patterson ...[et al.] - New York : McGraw-Hill, ©2002 - xv, 235 p. ; 23 cm.
Includes bibliographical references and index.
1. What's a crucial conversation? 2. Mastering crucial conversations 3. Start with heart : how to stay focused on what you really want 4. Learn to look : how to notice when safety is at risk 5. Make it safe 6. Master my stories 7. STATE my path : how to speak persuasively 8. Explore others' paths 9. Move to action 10. Putting it all together 11. Yeah, but 12. Change your life
9780071401944
Interpersonal communication
Interpersonal relations
153.6 / PAT-C