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1. Complaint management excellence : creating customer loyalty through service recovery

by Cook, Sarah.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New Delhi : Kogan page Limited, c2012Availability: Items available for loan: IIITD [658.812 COO-C] (1).

2. The innovator's dilemma : when new technologies cause great firms to fail

by Christensen, Clayton M.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : Harvard Business School press, ©1997Availability: Items available for loan: IIITD [658 CHR-I] (2).

3. Supply chain management : strategy, planning and operation

by Chopra, Sunil | Meindl, Peter | Kalra, D.V.

Edition: 5th ed.Material type: book Book; Format: print ; Literary form: not fiction Publisher: Delhi : Pearson Education, ©2013Availability: Items available for loan: IIITD [658.7 CHO-F] (2).
Items available for reference: IIITD [REF 658.7 CHO-F] (1).

4. Digital disciplines : attaining market leadership via the cloud, big data, social, mobile, and the internet of things

by Weinman, Joe.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New Delhi : Wiley, ©2015Availability: Items available for loan: IIITD [658.872 WEI-D] (1).

5. Fish! : a remarkable way to boost morale and improve results

by Lundin, Stephen C | Paul, Harry | Christensen, John.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : Hyperion, ©2000Availability: Items available for loan: IIITD [658.314 LUN-F] (1).

6. Designing for service : key issues and new directions

by Sangiorgi, Daniela | Sangiorgi, Daniela | Prendiville, Alison.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: London : Bloomsbury, ©2017Availability:
Items available for reference: IIITD [REF 658.4063 SAN-D] (1).

7. An introduction to service design

by Penin, Lara.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : Bloomsbury, ©2017Availability: No items available
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