The Future of Digital Work: The Challenge of Inequality [electronic resource] : IFIP WG 8.2, 9.1, 9.4 Joint Working Conference, IFIPJWC 2020, Hyderabad, India, December 10–11, 2020, Proceedings /

Introduction -- Introduction -- Keynotes -- Overcoming Gender Inequality in the Digital World -- Riskscapes and the Scaling of Digital Innovation: Trajectory Dynamics of Mobile Payments in Times of Crisis -- Part 1: Innovation and Entrepreneurship -- Review of the Nexus between Trust and Respect in Entrepreneurs’ Information-Seeking Behaviour -- Entrepreneurs and ICT Technology in the Dzaleka Refugee Camp -- Perceptions of Rwanda’s research environment in the context of digitalization: reflections on deficit discourses -- Part 2: The Social Significance of Digital Platforms -- Surviving the Gig Economy in the Global South: How Cape Town Domestic Workers Cope -- Social Enablers and Constraints Related to the Publication and Use of Open Government Data in a Developing Country -- Attitudes toward and Experiences of Digital Labour in South Africa -- Are Ride-Sharing Platforms Good for Indian Drivers? -- Spatiotemporal (in)justices in digital platforms: An analysis of food-delivery platforms in south India -- Understanding Platform Ecosystems for Development: Enabling Innovation in Digital Global Public Goods Software Platforms -- Part 3: Transforming Healthcare -- Power, Technology and Empowerment: A Case Study of Community Health Workers in India -- Practical Affordance: EMR Use Within Outpatient Consulting on Women’s Health -- Sustainability qualifiers of Health Management Information Systems implementation: case study of DHIS2 in India -- Patients’ Trust in Public Health System Mediated by Hospital Information Systems in Context of LMIC -- Building Agility in Health Information Systems to Respond to the COVID-19 Pandemic: the Sri Lankan Experience -- Rapid systems response to COVID-19: Standards disseminated as Digital health packages -- Designing for Scale: Strengthening Surveillance of Antimicrobial Resistance in Low Resource Settings -- Part 4: The Dark Side of Digitalisation -- Digital technology for unmasking labour exploitation in supply chains -- In Technology We Trust? Human Skills & Intermediaries in Digital Retail Banking -- The Five-dimensional Space of the Futures of Work:A View to 2030 -- Humanoid Social Robots and the Reconfiguration of Customer Service -- The role of social capital in mediating ICT-enabled peace building efforts: A case study from Kenya -- What will the future of work look like for IS professionals? The picture of Portugal.

This book constitutes the refereed proceedings of the IFIP WG 8.2, 9.1, 9.4 Joint Working Conference on the Future of Digital Work: The Challenge of Inequality, IFIPJWC 2020, which was supposed to be held in Hyderabad, India, in December 2020, but was held virtually due to the COVID-19 pandemic. This conference was organized for IFIP’s 60th anniversary and to commemorate its mission to “achieve worldwide professional and socially responsible development and application of ICTs.” The 22 full papers presented together with an introduction and two keynotes were carefully reviewed and selected from 29 submissions. They are organized in topics on: innovation and entrepreneurship; the social significance of digital platforms; transforming healthcare; and the dark side of digitalization.