Difficult conversations :
Stone, Douglas
Difficult conversations : how to discuss what matters most Douglas Stone, Bruce Patton, Sheila Heen - London : Penguin Books, ©2010. - xxxiii, 315 p. : ill. ; 20 cm.
"With a foreword by Roger Fisher"--Cover. "Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover. First published in the U.S.A. by Viking Penguin, 1999.
9780670921348
Interpersonal communication.
Interpersonal communication--Case studies.
BF637.C45 / S78 2010
158.2 / STO-D
Difficult conversations : how to discuss what matters most Douglas Stone, Bruce Patton, Sheila Heen - London : Penguin Books, ©2010. - xxxiii, 315 p. : ill. ; 20 cm.
"With a foreword by Roger Fisher"--Cover. "Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover. First published in the U.S.A. by Viking Penguin, 1999.
9780670921348
Interpersonal communication.
Interpersonal communication--Case studies.
BF637.C45 / S78 2010
158.2 / STO-D