000 02577nam a22002537a 4500
003 IIITD
005 20240801144620.0
008 240717b |||||||| |||| 00| 0 eng d
020 _a9781529146820
040 _aIIITD
082 _a658.8
_bGUI-U
100 _aGuidara, Will
245 _aUnreasonable hospitality :
_bthe remarkable power of giving people more than they expect
_cby Will Guidara
260 _aNew York :
_b‎Optimism Press,
_c©2022
300 _ax, 272 p. ;
_c24 cm.
504 _aIncludes bibliographical references (pages 259-260) and index.
505 _t1. Welcome to the Hospitality economy
_t2. Making magic in a world that could use more of it
_t3. The extraordinary power of intention
_t4. Lesson in Enlightened Hospitality
_t5. Restaurant - Smart vs. corporate - smart
520 _aLearn the surprising power of delivering beyond your customers' expectations. Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park. Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling New York City two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room-and memorable, over-the-top, bespoke hospitality. Guidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more-not less; and the magic that can happen when a busser starts thinking like an owner. Today, every business can choose to be a hospitality business-and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry's most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do-for ourselves, the people we work with, and the people we serve. Collapse summary
650 _2Corporate culture.
650 _aCustomer services.
650 _aHospitality.
650 _aManagement.
942 _cBK
_2ddc
999 _c189543
_d189543