000			02577nam a22002537a 4500
003			IIITD
005			20240801144620.0
008			240717b |||||||| |||| 00| 0 eng d
020			_a9781529146820
040			_aIIITD
082			_a658.8 _bGUI-U
100			_aGuidara, Will
245			_aUnreasonable hospitality : _bthe remarkable power of giving people more than they expect _cby Will Guidara
260			_aNew York : _b‎Optimism Press, _c©2022
300			_ax, 272 p. ; _c24 cm.
504			_aIncludes bibliographical references (pages 259-260) and index.
505			_t1. Welcome to the Hospitality economy _t2. Making magic in a world that could use more of it _t3. The extraordinary power of intention _t4. Lesson in Enlightened Hospitality _t5. Restaurant - Smart vs. corporate - smart
520			_aLearn the surprising power of delivering beyond your customers' expectations. Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park. Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling New York City two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room-and memorable, over-the-top, bespoke hospitality. Guidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more-not less; and the magic that can happen when a busser starts thinking like an owner. Today, every business can choose to be a hospitality business-and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry's most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do-for ourselves, the people we work with, and the people we serve. Collapse summary
650			_2Corporate culture.
650			_aCustomer services.
650			_aHospitality.
650			_aManagement.
942			_cBK _2ddc
999			_c189543 _d189543