| 000 | 05893nam a22005655i 4500 | ||
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| 001 | 978-3-030-58182-4 | ||
| 003 | DE-He213 | ||
| 005 | 20240423125431.0 | ||
| 007 | cr nn 008mamaa | ||
| 008 | 210126s2020 sz | s |||| 0|eng d | ||
| 020 |
_a9783030581824 _9978-3-030-58182-4 |
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| 024 | 7 |
_a10.1007/978-3-030-58182-4 _2doi |
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| 050 | 4 | _aQA76.76.A65 | |
| 072 | 7 |
_aUB _2bicssc |
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| 072 | 7 |
_aCOM032000 _2bisacsh |
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| 072 | 7 |
_aUX _2thema |
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| 082 | 0 | 4 |
_a005.3 _223 |
| 245 | 1 | 0 |
_aSmart Service Management _h[electronic resource] : _bDesign Guidelines and Best Practices / _cedited by Maria Maleshkova, Niklas Kühl, Philipp Jussen. |
| 250 | _a1st ed. 2020. | ||
| 264 | 1 |
_aCham : _bSpringer International Publishing : _bImprint: Springer, _c2020. |
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| 300 |
_aXIV, 227 p. 49 illus., 9 illus. in color. _bonline resource. |
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| 336 |
_atext _btxt _2rdacontent |
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| 337 |
_acomputer _bc _2rdamedia |
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| 338 |
_aonline resource _bcr _2rdacarrier |
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| 347 |
_atext file _bPDF _2rda |
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| 505 | 0 | _aPart I: Introduction to Smart Services -- Introduction to Smart Service Management -- Grasping the Terminology: Smart Services, Smart Service Systems, and Cyber-Physical Systems -- Industrial Maintenance in the Digital World -- Part II: Smart Service Design -- Introduction to Smart Service Design -- Smart Service Engineering -- Smart Service Prototyping -- Capturing the Value: How to Charge for Smart Services -- Market Launch of Smart Services -- Part III: Smart Service Architecture -- Introduction to Smart Service Architectures -- Reference Architecture Models for Smart Services -- Reference ArchitectureModels for Smart Service Networks -- Smart Services in the PhysicalWorld: Digital Twins -- Part IV: Smart Service Analytics -- Service Analytics: Putting the “Smart” in Smart Services -- Part V: Smart Service Use Cases -- Introduction to Smart Service Use Cases -- Designing a Smart Service for Customer Need Identification in B2B Ticketing Systems -- Smart Services: A Condition Monitoring Use Case Utilizing System-Wide Analyses -- Developing Real-Time Smart Industrial Analytics for Industry 4.0 Applications -- How Transformational Management Enabled the Development of a Next Level Condition Monitoring Solution. | |
| 520 | _aThis book presents the main theoretical foundations behind smart services as well as specific guidelines and practically proven methods on how to design them. Furthermore, it gives an overview of the possible implementation architectures and shows how the designed smart services can be realized with specific technologies. Finally, it provides four specific use cases that show how smart services have been realized in practice and what impact they have within the businesses. The first part of the book defines the basic concepts and aims to establish a shared understanding of terms, such as smart services, service systems, smart service systems or cyber-physical systems. On this basis, it provides an analysis of existing work and includes insights on how an organization incorporating smart services could enhance and adjust their management and business processes. The second part on the design of smart services elaborates on what constitutes a successful smart service and describes experiences in the area of interdisciplinary teams, strategic partnerships, the overall service systems and the common data basis. In the third part, technical reference architectures are presented in detail, encompassing topics on the design of digital twins in cyber physical systems, the communication between entities and sensors in the age of Industry 4.0 as well as data management and integration. The fourth part then highlights a number of analytical possibilities that can be realized and that can constitute or be part of smart services, including machine learning and artificial intelligence methods. Finally, the applicability of the introduced design and development method is demonstrated by considering specific real-world use cases. These include services in the industrial and mobility sector, which were developed in direct cooperation with industry partners. The main target audience of this book is industry-focused readers, especially practitioners from industry, who are involved in supporting and managing digital business. These include professionals working in business development, product management, strategy, and development, ranging from middle management to Chief Digital Officers. It conveys all the basics needed for developing smart services and successfully placing them on the market by explaining technical aspects as well as showcasing practical use cases. | ||
| 650 | 0 | _aApplication software. | |
| 650 | 0 | _aBusiness information services. | |
| 650 | 0 |
_aInformation technology _xManagement. |
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| 650 | 0 | _aSoftware engineering. | |
| 650 | 1 | 4 | _aComputer and Information Systems Applications. |
| 650 | 2 | 4 | _aIT in Business. |
| 650 | 2 | 4 | _aComputer Application in Administrative Data Processing. |
| 650 | 2 | 4 | _aSoftware Engineering. |
| 700 | 1 |
_aMaleshkova, Maria. _eeditor. _0(orcid)0000-0003-3458-4748 _1https://orcid.org/0000-0003-3458-4748 _4edt _4http://id.loc.gov/vocabulary/relators/edt |
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| 700 | 1 |
_aKühl, Niklas. _eeditor. _0(orcid)0000-0001-6750-0876 _1https://orcid.org/0000-0001-6750-0876 _4edt _4http://id.loc.gov/vocabulary/relators/edt |
|
| 700 | 1 |
_aJussen, Philipp. _eeditor. _4edt _4http://id.loc.gov/vocabulary/relators/edt |
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| 710 | 2 | _aSpringerLink (Online service) | |
| 773 | 0 | _tSpringer Nature eBook | |
| 776 | 0 | 8 |
_iPrinted edition: _z9783030581817 |
| 776 | 0 | 8 |
_iPrinted edition: _z9783030581831 |
| 776 | 0 | 8 |
_iPrinted edition: _z9783030581848 |
| 856 | 4 | 0 | _uhttps://doi.org/10.1007/978-3-030-58182-4 |
| 912 | _aZDB-2-SCS | ||
| 912 | _aZDB-2-SXCS | ||
| 942 | _cSPRINGER | ||
| 999 |
_c177890 _d177890 |
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