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	1.	Complaint management excellence : creating customer loyalty through service recovery by Cook, Sarah Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Kogan page Limited, c2012 Availability: Items available for loan: IIITD (1)Call number: 658.812 COO-C. Place hold Add to cart (remove)
	2.	The innovator's dilemma : when new technologies cause great firms to fail by Christensen, Clayton M Series: The management of innovation and change series Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Harvard Business School press, ©1997 Availability: Items available for loan: IIITD (1)Call number: 658 CHR-I. Not available: IIITD: Checked out (1). Place hold Add to cart (remove)
	3.	Supply chain management : strategy, planning and operation by Chopra, Sunil Meindl, Peter Kalra, D.V Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Delhi : Pearson Education, ©2013 Availability: Items available for loan: IIITD (2)Call number: 658.7 CHO-F, ... Items available for reference: IIITD: Not for loan (1)Call number: REF 658.7 CHO-F. Place hold Add to cart (remove)
	4.	Digital disciplines : attaining market leadership via the cloud, big data, social, mobile, and the internet of things by Weinman, Joe Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Wiley, ©2015 Availability: Items available for loan: IIITD (1)Call number: 658.872 WEI-D. Place hold Add to cart (remove)
	5.	Fish! : a remarkable way to boost morale and improve results by Lundin, Stephen C Paul, Harry Christensen, John Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Hyperion, ©2000 Availability: Items available for loan: IIITD (1)Call number: 658.314 LUN-F. Place hold Add to cart (remove)
	6.	Designing for service : key issues and new directions by Sangiorgi, Daniela Sangiorgi, Daniela Prendiville, Alison Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Bloomsbury, ©2017 Availability: Items available for loan: IIITD (1)Call number: REF 658.4063 SAN-D. Place hold Add to cart (remove)
	7.	An introduction to service design by Penin, Lara Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Bloomsbury, ©2017 Availability: Not available: IIITD: Checked out (1). Place hold Add to cart (remove)
	8.	Competing against luck : the story of innovation and customer choice by Christensen, Clayton M Hall, Taddy Dillon, Karen Duncan, David S Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : HarperCollins, ©2016 Availability: Items available for loan: IIITD (1)Call number: 658.4 CHR-C. Place hold Add to cart (remove)
	9.	The discipline of market leaders: choose your customers, narrow your focus, dominate your market by Treacy, Michael Wiersema, Frederik D Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York City : Basic Books, ©1995 Availability: Items available for loan: IIITD (1)Call number: 658.8 TRE-D. Place hold Add to cart (remove)
	10.	Unreasonable hospitality : the remarkable power of giving people more than they expect by Guidara, Will Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : ‎Optimism Press, ©2022 Availability: Items available for loan: IIITD (1)Call number: 658.8 GUI-U. Place hold Add to cart (remove)

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