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Dealing with difficult people

By: Material type: TextTextSeries: HBR emotional intelligence seriesPublication details: Massachusetts : Harvard Business Review Press, ©2018Description: viii, 141 p. ; 18 cmISBN:
  • 9781633696082
Subject(s): DDC classification:
  • 658.304 23 DEA-D
LOC classification:
  • HD42 .D43 2018
Contents:
1. To resolve a conflict, first decide: is it hot or cold?: aim for warmth / Mark Gerzon 2. Taking the stress out of stressful conversations: how to talk when you're emotionally entangled / Holly Weeks 3. The secret to dealing with difficult people: it's about you : three new lenses to try on / Tony Schwartz 4. How to deal with a mean colleague: stand up for yourself / Amy Gallo 5. How to deal with a mean colleague: stand up for yourself / Amy Gallo 6. How to work with someone who's always stressed out: celebrate their victories / Rebecca Knight 7. How to manage someone who thinks everything is urgent: help them understand the consequences / Liz Kislik 8. Do you hate your boss?: managing up when personalities clash / Manfred F.R. Kets de Vries.
Summary: At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--
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Holdings
Item type Current library Collection Call number Status Date due Barcode Item holds
Books Books IIITD General Stacks Management 658.304 DEA-D (Browse shelf(Opens below)) Available 012599
Total holds: 0

Gerzon, Mark. contains (work) To resolve a conflict, first decide.Weeks, Holly. contains (work) Taking the stress out of stressful conversations.Schwartz, Tony, 1952-. contains (work) Secret to dealing with difficult people.Gallo, Amy. contains (work) How to deal with a mean colleague.Gallo, Amy. contains (work) How to deal with a passive-aggressive colleague.Knight, Rebecca. contains (work) How to work with someone who's always stressed out.Kislik, Liz. contains (work) How to manage someone who thinkgs everything is urgent.Kets de Vries, Manfred F. R. contains (work) Do you hate your boss?

Includes index.

1. To resolve a conflict, first decide: is it hot or cold?: aim for warmth / Mark Gerzon 2. Taking the stress out of stressful conversations: how to talk when you're emotionally entangled / Holly Weeks 3. The secret to dealing with difficult people: it's about you : three new lenses to try on / Tony Schwartz 4. How to deal with a mean colleague: stand up for yourself / Amy Gallo 5. How to deal with a mean colleague: stand up for yourself / Amy Gallo 6. How to work with someone who's always stressed out: celebrate their victories / Rebecca Knight 7. How to manage someone who thinks everything is urgent: help them understand the consequences / Liz Kislik 8. Do you hate your boss?: managing up when personalities clash / Manfred F.R. Kets de Vries.

At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--

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