Complaint management excellence : creating customer loyalty through service recovery

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Material type: Text

TextPublication details: New Delhi : c2012. Kogan page Limited,Description: ix, 192 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
Books	IIITD General Stacks	Management	658.812 COO-C (Browse shelf(Opens below))	Available		004131

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Includes bibliographical references and index.

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