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	1.	Complaint management excellence : creating customer loyalty through service recovery by Cook, Sarah Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Kogan page Limited, c2012 Availability: Items available for loan: IIITD (1)Call number: 658.812 COO-C. Place hold Add to cart (remove)
	2.	Divergent : allegiant by Roth, Veronica Material type: Text; Format: print ; Literary form: Fiction ; Audience: Adolescent; Publication details: London : Harper Collins, ©2013 Availability: Items available for loan: IIITD (1)Call number: F ROT-D. Place hold Add to cart (remove)
	3.	The case for good jobs : how great companies bring dignity, pay, and meaning to everyone's work by Ton, Zeynep Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Harvard Business Review Press, ©2023 Availability: Items available for loan: IIITD (1)Call number: 658.32 TON-C. Place hold Add to cart (remove)
	4.	Winning on purpose : the unbeatable strategy of loving customers by Reichheld, Frederick F Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Harvard Business Review Press, ©2021 Availability: Items available for loan: IIITD (1)Call number: 658.812 REI-W. Place hold Add to cart (remove)

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