Responsible AI and Analytics for an Ethical and Inclusive Digitized Society [electronic resource] : 20th IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2021, Galway, Ireland, September 1–3, 2021, Proceedings /

Part I: Adopting AI for Digital Transformation & Public Good -- Affordances in Human-chatbot Interaction: A Review of the Literature -- AI in the Workplace: Exploring Emotions on Chatbot Use in IT services -- Chatbots at Work: A Taxonomy of Chatbots in Organisations -- A Process Model of Artificial Intelligence Implementation Leading to Proper Decision Making -- AI: Opportunities and Challenges - The Optimal Exploitation of (Telecom) Corporate Data -- Electronic Procurement Practices in the Public Sector: The Case of an Inter-organizational Information System in Ghana -- Adopting Artificial Intelligence in the Saudi Arabian Public Sector: Preliminary Findings -- Achieving Digital-driven Patient Agility in the Era of Big Data -- Responsible Machine Learning Pilot Test Projects: A Medical Coding Case Study -- Part II. AI & Analytics Decision Making -- Wise Data-Driven Decision-Making -- Data-driven Collaborative Human-AI Decision Making -- Always Trust the Advice of AIin Difficulties? Perceptions Around AI in Decision Making -- Big Data Analytics Affordances for Social innovation: a Theoretical Framework -- COVID-19 Discrepancies Rising from Population Density in the USA -- Part III. AI Philosophy, Ethics & Governance -- Ethics and AI Issues: Old Container with New Wine? -- Governing Artificial Intelligence and Algorithmic Decision Making: Human Rights and Beyond -- Analysing AI via Husserl & Kuhn: How a Phenomenological Approach to Artificial Intelligence Imposes a Paradigm Shift -- The Ethical Implications of Lawtech -- Deploying AI Governance Practices: A Revelatory case Study -- Towards Ecosystems for Responsible AI: Expectations on Sociotechnical Systems, Agendas and Networks in EU Documents -- Software Developmental and Philosophical Perspective -- Part IV. Privacy & Transparency in a Digitised Society -- Stop Ordering Machine Learning Algorithms by their Explainability! An Empirical Investigation of the Tradeoff between Performance and Explainability -- Gender Bias in AI: Implications for Managerial Practices -- A Systematic Review of Fairness in Artificial Intelligence Algorithms -- Is Downloading this App Consistent with my Values? Conceptualizing a Value-Centered Privacy Assistant -- Operationalizing a Glass Box Approach by Means of Visualization: Applied to a GA-profiling Application -- Part V. Digital Enabled Sustainable Organisations and Societies -- Artificial Intelligence and the Evolution of Managerial Skills: An Exploratory Study -- The Diffusion of Innovation Experience: Leveraging the Human Factor to Improve Technological Adoption Within an Organisation -- Exploring the Link Between Digitalization and Sustainable Development: Research Agendas -- Research Trends, Theories and Concepts on the Utilization of Digital Platforms in Agriculture: A Scoping Review -- The Impact of Industry 4.0 on the Business Models of Small and Medium Enterprises: A Systematic Literature Review -- VI. Digital Technologiesand Organisational Capabilities -- To Study BIM as Boundary Objects from the Knowledge-As-Practice Perspective in the Construction Project – A Conceptual Framework -- Understanding How Enterprise Architecture Contributes to Organizational Alignment -- How Dynamic Capabilities Enable Agility: The Mediating Role of Digital Project Benefits -- ICT-based Inter-organisational Knowledge Exchange: A Narrative Literature Review Approach -- Industry 4.0 and Organisations: Key Organisational Capabilities -- Part VII. Digitised Supply Chains -- How Does IOS-enabled Business Intelligence Enhance Supply Chain Performance? -- A Review of AI in the Supply Chain Industry: Preliminary Findings -- A Dynamic Capability Lens to Investigate Big Data Analytics and Supply Chain Agility: Antecedents and Outcomes -- The Effect of Data-driven Culture on Customer Development and Firm Performance: The Role of Supply Chain Information Sharing and Supply Chain Information quality -- Part VIII. Customer Behaviorand E-business -- The Use of Elaboration Likelihood Model in eWOM Research: Literature Review and Weight-analysis -- Explaining the network of Factors that Influence the Timing of and Decision to Upgrade Enterprise Systems -- An Overview of the Application of Sentiment Analysis in Quality Function Deployment -- Cash is King, isn't it? Payment Preferences and Switching Intentions of German Customers -- Mining Segmentation Patterns Using E-commerce Retail Data: An experience report -- Part IX. Blockchain -- Blockchain in a Business Model: Exploring Benefits and Risks -- Key Characteristics to Create Optimized Blockchain Consensus Algorithms -- A Systematic Literature Review of Blockchain Consensus Protocols -- New Trend on the Block: How Blockchain Technology is Impacting the Fashion Industry from the Consumer’s Perspective -- Part X. Information Systems Development -- Digital Transformation of Software Development: Implications for the Future of Work -- Business Analytics Continuance in Software and Systems Development Projects – A Preliminary Analysis -- Artificial Intelligence (AI) Capabilities, Trust and Open Source Software Team Performance -- Part XI. Social Media & Analytics -- Modeling Malicious Behaviors and Fake News Dissemination on Social Networks -- Developing Machine Learning Model for Predicting Social Media Induced Fake News -- A Deep Multi-modal Neural Network for the Identification of Hate Speech from Social Media -- Influencer is the New Recommender: Insights for Enhancing Social Recommender Systems -- Impact of COVID-19 pandemic on E-participation of Fans in Sports Events -- Investigating the Dynamics of Polarization in Online Discourse during COVID-19 Pandemic -- Ecosystem of Social Media Listening Practices for Crisis Management -- #SDG13: Understanding Citizens Perspective Regarding Climate Change on Twitter -- Part XII. Teaching & Learning -- A Multi-Level Analysis of Mistrust/Trust Formation in Algorithmic Grading -- Computational Numeracy (CN) for under-prepared, novice programming students -- Using Data Analytics to Detect Possible Collusion in a Multiple Choice Quiz Test -- Perceptions of Students for a Gamification Approach: Cities Skylines as a Pedagogical Tool in Urban Planning Education -- Social Exclusion in Gamified Information Systems.-.

This volume constitutes the proceedings of the 20th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2021, held in Galway, Ireland, in September 2021.* The total of 57 full and 8 short papers presented in these volumes were carefully reviewed and selected from 141 submissions. The papers are organized in the following topical sections: AI for Digital Transformation and Public Good; AI & Analytics Decision Making; AI Philosophy, Ethics & Governance; Privacy & Transparency in a Digitized Society; Digital Enabled Sustainable Organizations and Societies; Digital Technologies and Organizational Capabilities; Digitized Supply Chains; Customer Behavior and E-business; Blockchain; Information Systems Development; Social Media & Analytics; and Teaching & Learning. *The conference was held virtually due to the COVID-19 pandemic.