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1.
Complaint management excellence : creating customer loyalty through service recovery by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi : Kogan page Limited, c2012
Availability: Items available for loan: IIITD (1)Call number: 658.812 COO-C.

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2.
The innovator's dilemma : when new technologies cause great firms to fail by Series: The management of innovation and change series
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Harvard Business School press, ©1997
Availability: Items available for loan: IIITD (2)Call number: 658 CHR-I, ...

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3.
Supply chain management : strategy, planning and operation by
Edition: 5th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Delhi : Pearson Education, ©2013
Availability: Items available for loan: IIITD (2)Call number: 658.7 CHO-F, ... Items available for reference: IIITD: Not for loan (1)Call number: REF 658.7 CHO-F.

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4.
Digital disciplines : attaining market leadership via the cloud, big data, social, mobile, and the internet of things by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi : Wiley, ©2015
Availability: Items available for loan: IIITD (1)Call number: 658.872 WEI-D.

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5.
Fish! : a remarkable way to boost morale and improve results by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : Hyperion, ©2000
Availability: Items available for loan: IIITD (1)Call number: 658.314 LUN-F.

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