Getting along : how to work with anyone

Includes bibliographical references and index.

Part one
Laying the ground work for getting along
1 Why Work Relationships Are Worth the Trouble 19

Good or bad, they matter.

2 Your Brain on Conflict 31

How our minds often work against us. Part two
The archetypes Part three, Protecting yourself.
3 The Insecure Boss 49

"I'm great at my job … right?"

4 The Pessimist 67

"This will never work."

5 The Victim 87

"Why does this always happen to me?"

6 The Passive-Aggressive Peer 99

"Fine. Whatever."

7 The Know-It-All 117

"Well, actually …"

8 The Tormentor 137

"I suffered and you should too."

9 The Biased Coworker 157

"Why are you so sensitive?"

10 The Political Operator 183

"If you aren't moving up, you're falling behind."

11 Nine Principles for Getting Along with Anyone 203

Change is possible. Part three
Protecting yourself
12 When All Else Fails 223

Don't give up-yet.

13 Approaches That Rarely Work 233

They'll only make things worse.

14 Taking Care 241

Your well-being is priority number one.

"When we're dealing with difficult people, our creativity, productivity, and engagement suffer. Conflict and stress compromise our ability to think clearly and make sound decisions. We get caught up in our heads, lie awake at night worrying, withdraw from work, or react in ways we later regret-rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up. Our negative relationships are contagious, infecting our teams and organizations as well. Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. But you can only endure so much thoughtless, irrational, or malicious behavior-there's your sanity to consider, and your career. In Getting Along: How to Work with Anyone (Even Difficult People), workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers-the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others-and provides strategies tailored to dealing constructively with each one. Facing a special case who defies categorization? She shares principles that will help you turn things around no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers the compassion, encouragement, and tools you need to prevail-on your terms. She answers questions, such as: How much do work relationships matter?; Why can't I stop thinking about that nasty email?!; What's behind my problem colleague's behavior? ; How can I fix things if they won't cooperate?; I've tried everything-what now? Full of relatable, cringe-worthy examples, the latest behavioral science research, and practical advice you can use right now, Getting Along is an indispensable guide to navigating your toughest relationships at work-and building interpersonal resilience in the process"--