Serviceology for Services [electronic resource] : 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings /

Contributor(s):

Material type: Text

TextSeries: Programming and Software Engineering ; 10371Publisher: Cham : Springer International Publishing : Imprint: Springer, 2017Edition: 1st ed. 2017Description: XV, 237 p. 87 illus. online resourceContent type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

9783319612409

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Additional physical formats: Printed edition:: No title; Printed edition:: No titleDDC classification:

005.1 23

LOC classification:

QA76.758

Online resources:

Click here to access online

Contents:

Human-centered service -- Customer satisfaction -- Service innovation and marketing -- Service design.

In: Springer Nature eBookSummary: This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.

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Human-centered service -- Customer satisfaction -- Service innovation and marketing -- Service design.

This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.

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