Serviceology for Services [electronic resource] : 7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings /
Material type:
TextSeries: Communications in Computer and Information Science ; 1189Publisher: Singapore : Springer Nature Singapore : Imprint: Springer, 2020Edition: 1st ed. 2020Description: XI, 309 p. 119 illus., 80 illus. in color. online resourceContent type: - text
- computer
- online resource
- 9789811531187
- Computer networks
- User interfaces (Computer systems)
- Human-computer interaction
- Business
- Management science
- Industrial Management
- Application software
- Software engineering
- Computer Communication Networks
- User Interfaces and Human Computer Interaction
- Business and Management
- Industrial Management
- Computer and Information Systems Applications
- Software Engineering
- 004.6 23
- TK5105.5-5105.9
Hospitality Management -- Service Innovation and Employee engagement -- Service Marketing and Consumer Behavior -- Customer Experience and Service Design -- Service Engineering and Implementation.
This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020. The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.
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