Digital Business Analysis [electronic resource] /

1 Introduction to Business Analysis -- 2 External Business Context -- 3 Internal Business Context -- 4 Strategic Business Analysis -- 5 Elicitation and Collaboration -- 6 Business Analysis Plan and Monitoring -- 7 Plan Stakeholder Engagement -- 8 Business Needs, Scope, and Products -- 9 Business Processes -- 10 Metrics -- 11 Data and Information Systems -- 12 Problem Analysis -- 13 Future State Analysis -- 14 Change Strategy -- 15 Design Solution -- 16 Requirement Elicitation using Business Process Models -- 17 Vendor Assessment -- 18 Deliver Solution -- 19 Evaluate Solution -- 20 Guiding Principles for Business Analysts -- 21 Case Exercises.

This book frames business analysis in the context of digital technologies. It introduces modern business analysis techniques, including a selection of those in the Business Analysis Body of Knowledge (BABOK) by the International Institute of Business Analysis (IIBA), and exemplifies them by means of digital technologies applied to solve problems or exploit new business opportunities. It also includes in-depth case studies in which business problems and opportunities, drawn from real-world scenarios, are mapped to digital solutions. The work is summarized in seven guiding principles that should be followed by every business analyst. This book is intended mainly for students in business informatics and related areas, and for professionals who want to acquire a solid background for their daily work. It is suitable both for courses and for self-study. Additional teaching materials such as lecture videos, slides, question bank, exams, and seminar materials are accessible on the companion web-page.