Designing for the digital age : how to create human-centered products and services

this book Includes bibliographical references and index.

1. Assembling the Team 2. Project Planning 3. Research Fundamentals 4. Understanding the Business 5. Planning User Research 6. Understanding Potential Users and Customers 7. Example Interview 8. Other Sources of Information and Inspiration 9. Making Sense of Your Data: Modeling 10. Personas 11. Defining Requirements 12. Putting It All Together: The User and Domain Analysis 13. Framework Definition: Visualizing Solutions 14. Principles and Patterns for Framework Design 15. Designing the Form Factor and Interaction Framework 16. Principles and Patterns in Design Language 17. Developing the Design Language 18. Communicating the Framework and Design Language 19. Detailed Design: Making Your Ideas Real 20. Detailed Design Principles and Patterns 21. Detailed Design Process and Practices 22. Evaluating Your Design 23. Communicating Detailed Design 24. Supporting Implementation and Launch 25. Improving Design Capabilities in Individuals and Organizations.