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Difficult conversations : how to discuss what matters most

By: Stone, Douglas.
Contributor(s): Patton, Bruce | Heen, Sheila.
Material type: materialTypeLabelBookPublisher: London : Penguin Books, ©2010Description: xxxiii, 315 p. : ill. ; 20 cm.ISBN: 9780670921348.Subject(s): Interpersonal communication | Interpersonal communication -- Case studies
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Self Help 158.2 STO-D (Browse shelf) Checked out 23/12/2019 007987
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158.2 GOL-S Social intelligence : 158.2 GRA-G Give and take : 158.2 PIN-T To sell is human : 158.2 STO-D Difficult conversations : 158.2 URY-T The power of a positive no : 158.26 LOW-N Neurolinguistic programming for work : 158.7 PES-S Stress and work :

"With a foreword by Roger Fisher"--Cover.

"Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover.

First published in the U.S.A. by Viking Penguin, 1999.

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