Difficult conversations : how to discuss what matters most
By: Stone, Douglas.
Contributor(s): Patton, Bruce | Heen, Sheila.Material type: BookPublisher: London : Penguin Books, ©2010Description: xxxiii, 315 p. : ill. ; 20 cm.ISBN: 9780670921348.Subject(s): Interpersonal communication | Interpersonal communication -- Case studies
|Item type||Current location||Collection||Call number||Status||Date due||Barcode||Item holds|
|Books||IIITD General Stacks||Self Help||158.2 STO-D (Browse shelf)||Checked out||23/12/2019||007987|
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|158.2 GOL-S Social intelligence :||158.2 GRA-G Give and take :||158.2 PIN-T To sell is human :||158.2 STO-D Difficult conversations :||158.2 URY-T The power of a positive no :||158.26 LOW-N Neurolinguistic programming for work :||158.7 PES-S Stress and work :|
"With a foreword by Roger Fisher"--Cover.
"Updated with answers to the 10 most frequently asked questions about difficult conversations"--Cover.
First published in the U.S.A. by Viking Penguin, 1999.