Operations Research and Enterprise Systems [electronic resource] : 9th International Conference, ICORES 2020, Valetta, Malta, February 22–24, 2020, and 10th International Conference, ICORES 2021, Virtual Event, February 4–6, 2021, Revised Selected Papers /

Approaching Set Cover Leasing, Connected Dominating Set and Related Problems with Online Deterministic Algorithms -- Enabling Risk-averse Dispatch Processes for Transportation Network Companies by Probabilistic Location Prediction -- Solving the Robust Vehicle Routing Problem using the Worst Feasible Scenario Strategy -- Selected Approximate Approaches to Robust Emergency Service System Design -- Learning-based Prediction of Conditional Wait Time Distributions in Multiskill Call Centers -- Reporting and Comparing Rates of Personnel Flow -- Scenario-based Optimization of Specific Group of Public Service Systems in Health Sector -- Project Selection with Uncertainty using Monte Carlo Simulation and Multi-criteria Decision Methods -- Finite-horizon and Infinite-horizon Markov Decision Processes with Trapezoidal Fuzzy Discounted Rewards -- The Optimal Stopping Criteria for a Customer Contact Strategy in Targeted Marketing -- A MIP-based Heuristic for Pickup and Delivery on Rectilinear Layout.

This book includes extended and revised versions of selected papers from the 9th and 10th edition of the International Conference on Operations Research and Enterprise Systems (ICORES 2020 and ICORES 2021). ICORES 2020 was held in Valletta, Malta from 22 – 24 of February 2020, and ICORES 2021 was held as an online event due to the Covid-19 pandemic, from 4 – 6 of February 2021. The 11 full papers included in this book were carefully reviewed and selected from 132 submissions. The ICORES 2020 and 2021 book contains extended and revised version of proceedings papers dealing with operations research and enterprise systems.