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Crucial conversations : tools for talking when stakes are high

By: Patterson, Kerry.
Material type: materialTypeLabelBookPublisher: New York : McGraw Hill Education, ©2012Edition: 2nd ed.Description: xviii, 244 p. ; 24 cm.ISBN: 9781259005213.Subject(s): Interpersonal communication | Interpersonal relations
Contents:
What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
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Item type Current location Collection Call number Status Date due Barcode Item holds
Books Books IIITD
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Leadership 153.6 PAT-C (Browse shelf) Available 006504
Total holds: 0

Includes bibliographical references and index.

What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.

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