An introduction to service design
Penin, Lara.
An introduction to service design by Lara Penin. - New York : Bloomsbury, ©2017. - 342 p. : ill. ; 24cm.
Includes bibliographical references and index.
9781472572585
2017022582
Customer services.
Service industries.
Digital Services
Designing for services
658.812 / PEN-I
An introduction to service design by Lara Penin. - New York : Bloomsbury, ©2017. - 342 p. : ill. ; 24cm.
Includes bibliographical references and index.
9781472572585
2017022582
Customer services.
Service industries.
Digital Services
Designing for services
658.812 / PEN-I