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Improving software maintenance ticket resolution using process mining

Gupta, Monika

Improving software maintenance ticket resolution using process mining by Monika Gupta, Pankaj Jalote (advisor) and Alexander, Serebrenik, (advisor) - New Delhi : IIIT-Delhi, ©2019 - xxvii, 193 p. ; 29 cm.

Includes references

Subjects--Topical Terms:
Software Maintenance
Ticket Resolution
Process Management
Organizational Analysis

Dewey Class. No.: REF CSE 2019

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