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Patterson, Kerry

Crucial conversations : tools for talking when stakes are high Kerry Patterson ... [et al.]. - 2nd ed. - New York : McGraw Hill Education, ©2012. - xviii, 244 p. ; 24 cm.

Includes bibliographical references and index.

What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.

9781259005213

2011026451


Interpersonal communication.
Interpersonal relations.

BF637.C45 / C78 2012

153.6 / PAT-C

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